Kiara - FAQ & Manual - How to Use

Still have problem? Please contact us here

Chat / Call /WhatsApp → +818063062223

How can I add languages?


Say "@kiara" and click "Add" and choose the language you want to add.

      How can I delete languages?


      Say "@kiara" and click "Delete" and choose the language you want to delete.

          I want to turn off the translation function


          Say "@kiara" , click "Setting" and turn off "Translation" .

              I want to turn on the translation function


              Say "@kiara", click "Setting" and turn on "Translation".

                  The timeline is too noisy? Use "Translation in reply"


                  We felt this problem and made "translation in reply" mode. You can switch like this.
                  Hope you like this feature.

                      Can I correct the translated result?


                      Sorry. You cannot.
                      This is due to the limitation of Slack App.
                      We hope Slack will change this in the future.

                          Can I add my original translation via Kiara?


                          Sorry. We can not provide this feature at the moment.
                          Since some customers asked us, we will try to implement this when we are ready.

                              The translation is wrong...


                              #We are sorry about it. This is definitely something we have to improve.
                              Currently our customers say Kiara translation accuracy is 90%.
                              We find that it is necessary to provide better translation in special terms, nuances etc.
                              Since the translation is a core part of our service, we will keep improving it.

                              If our mistranslation creates a big problem, please let us know. Contact Form or hello@kiara.team

                                  We have 3 languages in my channel, but I need only one. Could we change the setting as only one language translation will be shown to me?


                                  We are sorry. We can not provide this feature at the moment.
                                  Since some customers asked this, we will implement when we are ready.

                                      If the sentences contain more than one language?


                                      The most appropriate language will be detected and reflected into the translated result.

                                          Can I use Kiara in my mobile?


                                          Yes. You can use Kiara on your mobile. Inside Slack mobile app.

                                          How to install Slack App
                                          for Android
                                          https://slack.com/help/articles/207691318-Download-Slack-for-Android

                                          for iPhone
                                          https://slack.com/help/articles/208401947-Download-Slack-for-iOS

                                              How to delete Kiara?


                                              Sorry to see that you go. If possible, can you spend 1min to answer to this survey?
                                              We will improve our app to meet your demand more.

                                              Important: If you are paid customer, please make sure to downgrade Kiara to free version so that our Stripe payment will stop.

                                                  How to downgrade to free plan


                                                  You can do like this. Please start from here.
                                                  https://kiara-app.com/